Location
This role is based in Sacramento, California at our headquarters in Old Sacramento.
But we can assure you, Sacramento won't be the only place you'll work.
We host frequent trips during the year to bring our whole team together for extended periods of face-to-face time to build deeper relationships. Some examples of trips include our domestic excursions to San Diego, Newport Beach, and Lake Tahoe. Along with international trips to Costa Rica, Belize, and the Dominican Republic.
About the job
As an Account Manager, you are responsible for growing and nurturing a segment of customers that are of strategic importance to the company.
By building a deep knowledge of and relationship with your customer segment, you will develop creative strategies to help your customers overcome challenges, save time, increase revenue and maximize the value they are receiving from our products and team year over year.
Salary & Benefits
$55,000 - $85,000 annually. Opportunity for growth and bonuses.
401k with company match and equity pool opportunities
Blue Shield health care package, vision plan, and health savings account (HSA)
Dependent Care Flexible Spending Account (DCFSA)
Benevolence Fund for larger medical expenses
$1,200 annual mental health benefit
Connection Credits for team experiences
Participation in 3 company trips (including tropical summer experience with company & families)
10 vacation days (15 vacation days after 2 years), 5 sick days, 1 floating holiday, and 2 personal days
Essential functions & expectations
Creative problem solver
An expert in our products
Build referrals
Implement integrations
Help re-onboard customers as you see fit
Communicate in an emotionally intelligent and tactful way (GREAT Conversations)
Problem solve and negotiate
Stay up-to-date on latest software advancements and changes
Help customers in a way that makes them feel valued, prioritized and safe
Responsibilities
Point Person
You will serve as the primary and consistent point person for your customer segment. Knowing they have a trusted advisor who is in their corner, an expert in their account and our products and whom they can look to for guidance and support will provide great peace of mind.
Host strategy meetings
Schedule and conduct regular calls/screenshares with customers to advance the relationship and review their account to assure they are setup for success and realizing the most value possible.
promote & upsell
Keep your customers up-to-date when new features are released and help to onboard them when you see fit. Grow revenue within existing accounts by identifying new sales opportunities and successfully helping the customer realize the value.
DELIVER ON-TIME SOLUTIONS
Know when and what your customers are in need of and assure any necessary deadlines are met.
LEAD
You will have dedicated team members who you will collaborate with to provide the best support and strategy to your customers. You will help lead that team and coordinate strategies with them.
Qualifications
Experience in sales and providing solutions based on customer needs
Great presentation and communication skills along with high confidence in engaging with decision makers
Proven ability to juggle multiple projects at a time while maintaining a sharp attention to detail
Great organizational and time management skills along with reliable follow up skills
Positive, can-do attitude that is ready and willing to do what it takes to overcome obstacle
High emotional intelligence to be able to read the customer and identify any perceived needs or concerns
Measurables
RETENTION
Nurturing your customers in a way that ensures they happily stay with us year after year and do not turn to the competition or an alternative solution.
ACCOUNT REVENUE GROWTH
Increase the amount of revenue your customer segment is bringing in by gaining referrals and by helping customers maximize use of our product offerings.
CUSTOMER HAPPINESS
What customers are saying about their experience working with you and how educated and supported they felt.
Required learning
Never Split the Difference
by Chris Voss
JOBS TO BE DONE
by Clayton Christiensen
SWITCH
by Chip Heath
